Application Maintenance

Our client

The client is one of the leading medical equipment suppliers based in the USA and deals in the best quality medical equipment. For over a decade, the client has been providing the highest quality customer service. The client has warehouses and branches spread throughout the United States to achieve the highest quality services for the patients.

What We did

IntelERA developed a digitally transformed solution that replaced a manual process from the existing workflow and improved the turnaround time by 50% which resulted in business annual growth of 12%. The digital process of pulling the required data from the complex database saved the cost equivalent to a manual effort of 640 hours per month. Another key value-add was the instant alert feature, which reduced the manual intervention of the sales team to look for order status, this also increased the number of orders closures by approx. 15% weekly. The key highlights of the digitally designed solution are:

  • Pull and sync over 3000 required records monthly from the complex Database/Warehouse and store them in an effective manner for further use, without any manual intervention
  • Build insightful dashboards for the client and their team
  • Manage over 150 sales team members in the web application
  • A seamless Alert triggering mechanism for over 500 E-mails and SMSs every day
  • Manage profile feature for the salesperson
  • Configure over 50 notification templates for E-mail and SMS alerts
  • The salesperson can update order details of any new order or existing order
  • The application can smoothly handle hundreds of concurrent users due to robust scalable infrastructure


Technology, Tools, Methodologies

HTML5, CSS3, Bootstrap, Twilio, ReactJS, NodeJS, MongoDB, Redux, Grafana


IntelERA is providing constant support to maintain and enhance the application based on business and end users’ requirement related to:

  1. UI/UX improvement
  2. Application’s Infrastructure maintenance and improvement
  3. Instant support for production issues if any
  4. Application and Data security monitoring and updates
  5. Regular updates as per latest browser, device, software, technology upgrades etc.
  6. Regular audits of the Source code, Application Security, Infrastructure, Database